Privacy Policy

Introduction

This Privacy Policy applies to the securing and processing of personal data by VOYAGE COMPASS SERVICES LLP in connection with personal data provided by any person (“User”) who has purchased, intends to purchase, or inquires about any product(s) or service(s) through our interface channels including website, mobile site, WhatsApp, Instagram, Facebook, email(s) and mobile app (collectively referred to as “Sales Channels”).

References in this policy to “you” or “your” mean the User, and references to “we”, “us” or “our” mean Voyage Compass Services. By accessing or using our website or any Sales Channel, you agree to the terms of this Privacy Policy. If you disagree, please do not access or use our services.

This policy does not apply to third-party websites or applications. Users are advised to review privacy policies of third parties before interacting with them.

Purpose of This Policy

We respect your need to understand how and why information is collected, used, disclosed, transferred and stored. This policy explains how we process your information when you use our Website or digital platforms in accordance with applicable data protection laws.

This policy should be read together with any additional notices provided at the time of data collection so you are fully aware of how and why your personal data is used.

Defining Controller & Processor of Personal Data

A “Controller” determines the purposes and manner in which personal data is processed. This notice is issued on behalf of Voyage Compass Services as the Controller.

A “Processor” is a person or organization that processes personal data on behalf of the Controller. Depending on circumstances, Voyage Compass Services may act as either Controller or Processor of your personal data.

Type of Personal Data We Collect

Personal data includes any information from which a user can be identified. You may be asked for personal data whenever you interact with Voyage Compass Services directly or through third parties.

We may collect aggregated statistical or demographic data which does not directly identify you. We do not collect special categories of personal data such as race, religion, political opinions, health data, biometric data or criminal records through our website.

Categories of Personal Data

• Contact Data: Residential address, work address, email address and mobile numbers.
• Identity Data: First name, last name, username, title or similar identifiers.
• Website User Data: Usernames, passwords and security information related to our services.
• Transaction Data: Booking history, buying behaviour and traveller information provided during bookings.
• Marketing & Communications Data: Marketing preferences and interaction with communications.
• Public Domain / Third Party Data: Information received from social media or public sources as permitted.
• Profile Data: Website activity such as pages visited, actions taken and form submissions.
• Technical Data: IP address, browser type, operating system, device information and login data.
• Usage Data: Information about how you use our website and services.

Additional Personal Data

If you request visa-related services, we may collect documents such as passport copies, bank statements, application forms, photographs or other embassy-required information.

For foreign exchange services, we may collect passport copies, A2 forms, air tickets, travel authentication documents or other documents required to process Forex transactions.

Modes of Collecting Personal Data

We collect personal data only when you voluntarily provide it to us in the following circumstances:

Direct Interactions

• When you make an enquiry, quotation request, reservation or purchase through our Website or customer service team via email, WhatsApp, Instagram, Facebook, phone, letters or physical store.
• When you register, subscribe to newsletters, participate in lucky draws, competitions, surveys, feedback or promotions.
• When you engage with us during online or offline events, promotions or third-party hosted pages.
• Through cookies used on our Website.

Cookies & Other Technologies

We receive Technical Data about your equipment, browsing actions and patterns through cookies, server logs and similar technologies. These tools help us understand how users interact with our Website and improve performance. Please refer to our Cookie Policy for further details.

Third Parties or Publicly Available Sources

We may receive Technical Data from analytics providers such as Google and other publicly available sources to improve our services and user experience.

Grounds for Processing of Data

We process personal data under the following lawful bases:

• Performance of a Contract: To perform or prepare contracts entered into with you.
• Legal or Regulatory Obligation: To comply with applicable laws and regulations.
• Legitimate Interests: To ensure security, improve services and monitor Website usage while balancing your rights and interests.
• Consent: For sending marketing communications via email, SMS or messaging platforms.

We do not process personal data where our interests are overridden by your rights unless we have your consent or are legally required to do so.

Use of Personal Data

We process personal data only when legally permitted and primarily to establish and enhance our relationship with users.

While Making a Booking

• To simplify and speed up the booking process using previously provided information.
• To present traveller details linked with your account for faster reservations.

We may also use your personal data to:

• Inform you about transaction status.
• Send booking confirmations via SMS, WhatsApp or other messaging services.
• Provide booking updates or changes.
• Enable customer service communication.
• Confirm reservations with service providers.
• Customize website and app content.
• Request reviews and feedback.
• Send verification messages or emails.
• Authenticate accounts and prevent misuse.
• Send special offers on birthdays or anniversaries.
• Send important notices regarding services or policy changes.
• Share product, service and promotional information.
• Send payment reminders and travel vouchers.
• Send newsletters related to travel updates (with unsubscribe option).

Sharing of Personal Data

We may share personal data with third parties under the following circumstances:

• To process bookings, enquiries or participation requests.
• To fulfil services such as reservations, confirmations or travel arrangements.
• With service providers assisting in data processing, customer service, delivery, analytics or research.
• For marketing promotions, research and service improvements.
• To send product announcements, offers and promotional updates (with opt-out option).
• For internal research, analysis and auditing.
• During promotional contests or reward programs, including sharing details with reward fulfillment partners when required.

Collection and Use of Non-Personal Data

Non-personal data refers to information that cannot identify an individual. We may collect aggregated data about customer activities on our platforms for research, analysis, service improvement and promotional purposes. Such data may be shared with third parties in aggregated form to enhance customer experience and offerings.

Links

For your convenience, our Website may provide links to other websites. When you click on these links, you leave our Website and enter a third party site. We are not responsible for the privacy practices or content of such websites. Users are advised to carefully review the privacy policies of any third-party websites they visit, as those policies will apply to their interactions.

With Whom Your Personal Data Is Shared

1. Group Companies

To improve personalization and service efficiency, we may share your personal information with our affiliate or associate entities under controlled and secure conditions.

In case Voyage Compass Services undergoes acquisition, restructuring, merger, expansion or transfer of business assets, customer information including personal data may be transferred to the acquiring entity as part of such business transition.

2. Service Providers and Suppliers

Your information may be shared with service providers such as airlines, hotels, visa consulates, bus operators, cab rental services, railways or other suppliers responsible for fulfilling your booking.

By making a booking with Voyage Compass Services, you authorize us to share necessary information with such providers solely for service fulfillment purposes. These providers are not authorized to use your data for unrelated purposes.

3. Third Party Vendors and Business Partners

We may share limited personal information with corporate affiliates or business partners offering travel-related products or benefits such as EMI options, co-branded credit cards, travel insurance or promotional offers designed for Voyage Compass Services customers.

If you choose to use such services, the respective partner’s privacy policy will govern your interaction with them.

We may also engage third parties for services including payment processing, data hosting, analytics, research or customer support. Aggregated non-personal data may be shared with advertisers, suppliers or partners to improve customer experience.

Disclosure of Information

We may disclose personal data where required by law or professional obligation, including disclosure to:

• Courts, government authorities, taxation bodies or law enforcement agencies.
• Professional advisers such as lawyers, auditors, accountants, bankers or insurers.
• IT service providers responsible for system administration and technical support.

International Transfer

Due to the multinational nature of our operations, personal data may be transferred to affiliated companies or partners located outside your country, including jurisdictions that may not provide equivalent data protection laws.

Voyage Compass Services ensures appropriate safeguards, contractual protections and technical security measures are implemented to protect your personal data in compliance with applicable laws.

Permissions Required for Using Our Mobile Applications

When the Voyage Compass Services mobile application is installed on your device, certain permissions are required for smooth functioning of the app. The permissions and their purposes are listed below:

Android Permissions

• Location: Enables us to provide nearest branch details for travel assistance.
• SMS: Allows sending OTP verification messages and holiday package updates.
• Phone: Enables direct calling to customer support through the application.
• Contacts: Allows sharing travel packages and social features with contacts.
• Photo / Media / Files: Used to cache images and documents for faster browsing and improved app performance.

iOS Permissions

• Notifications: Allows us to send promotional offers, travel updates and exclusive deals.

Information Protection and Security

Considering the nature and purpose of processing and associated risks, Voyage Compass Services implements appropriate technical and organizational security measures including:

• Pseudonymisation and encryption of personal data.
• Maintaining confidentiality, integrity and availability of systems.
• Restoring data access promptly after technical or physical incidents.
• Regular testing and evaluation of security measures.

Employees and partners handling personal data are trained regarding their responsibilities. We maintain SSL security to protect information during online transactions and require third parties to maintain equivalent protection standards.

While no system is completely secure, we continuously update our security procedures to safeguard your data.

Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting and reporting requirements.

Data may be retained beyond the end of your relationship with us where necessary to prevent fraud, resolve disputes, comply with legal obligations or protect our legal rights.

In certain circumstances, personal data may be anonymized for research or statistical purposes and used indefinitely without further notice.

Changes to the Policy

We reserve the right to update or modify this Privacy Policy at any time. Significant changes will be communicated via email or through a prominent notice on our Website. Continued use of our services after updates implies acceptance of the revised policy.

Your Rights

Under applicable data protection laws, you may have the following rights:

• Right to be informed about how your personal data is used.
• Right to access your personal data.
• Right to rectify inaccurate or incomplete data.
• Right to request erasure of personal data where applicable.
• Right to restrict processing under certain conditions.
• Right to data portability in electronic format.
• Right to object to processing, including marketing communications.
• Right not to be subject to automated decision-making with significant effects.

You may exercise your rights by contacting us at: Info@VoyageCompassServices.com. We may request identity verification before processing requests.

Complaints

If you have concerns regarding how your personal data is handled, please contact our Data Protection Officer at info@vcsdmc.com. We aim to respond to all legitimate requests within one calendar month.