Refund and Cancellation policy

Refund & Cancellation Policy

VOYAGE COMPASS SERVICES LLP understands that cancellations are often unavoidable. However, cancellations involve administrative costs and operational commitments.

Booking Amount / Token Amount / Registration Amount are strictly non-refundable.

• No cancellation is allowed on blackout dates or long weekends. No refund shall be provided.
• Cancellation within 14 days before departure: 100% of tour cost charged.
• Cancellation 15 days before departure: 50% of tour cost charged.
• Cancellation 30 days before departure: 25% of tour cost charged.
• No refund for unused portions of the trip.
• Traveller substitutions are treated as cancellations and subject to cancellation charges.

Special Conditions

• In case of unforeseen weather conditions or government restrictions, alternate activities may be provided where possible. No refund shall be issued if activities are cancelled.
• In case of lockdown at destination, a credit shell may be issued (valid for 365 days for the same number of travellers) after deduction of airline/IRCTC/cruise/land arrangement cancellation charges.
• Helicopter/Private Chopper/Cruise bookings are subject to supplier cancellation policy. 10% of total package cost will be deducted, and balance as per supplier rules.
• TCS (Tax Collected at Source), once collected, is non-refundable. It can be claimed while filing Income Tax returns.
• Misbehavior or abusive conduct toward drivers, hotel staff, guides or company representatives may result in immediate cancellation without refund.
• No package refund will be accepted if airline/train/bus operators cancel tickets. Company cancellation policy will apply.

Cancellation Process

Cancellation requests must be submitted in writing via email to our Customer Service Representative.

Eligible refunds, if applicable, will be processed within 50 days from the date of receipt of written cancellation notice.

Balance Payment, Invoices & Service Vouchers

Prices quoted are based on prevailing exchange rates and supplier costs at the time of publication. The Company reserves the right to revise prices due to currency fluctuations, tax increases, fuel surcharges, airline fare hikes or seasonal charges.

All price increases must be paid in full prior to departure.

Services are confirmed through Invoices and Service Vouchers. Clients must present original Service Vouchers to Tour Managers or service providers. Services may be denied if vouchers are not produced.

Travel documents including tickets, visas and vouchers are provided 1 day prior to departure upon receipt of full payment (45 days prior to departure). If booking is made within 50 days of departure, full payment is required at time of booking.

Clients are responsible for verifying Confirmation Vouchers, Tickets, Visas and Insurance Policies and must report any discrepancies immediately.